Customer Service Policy

Nomadic Collections is committed to providing quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is accurate. We endeavour to ship each order within two business days. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Returns

We ask that you choose each product carefully because as much as we like to be flexible, we do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty or have been wrongfully described. You have 10 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original condition. Nomadic Collections reserves the right to deny a refund or credit if the item is not returned in the specified condition. Original shipping and freight charges are non-refundable. Please take special care with packaging an item to return it to us to ensure it is returned in its original condition.

International Returns

Unfortunately, we are unable to honour change of mind returns for international orders.

Exchanges

We offer exchanges in the form of a credit note with Nomadic Collections. We do not offer exchanges after a 10-day period.

Refunds

Refunds are only offered for faulty goods that do not match the description or do not perform to their function. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Damaged Goods – Refund Policy

It is the buyers’ responsibility to inspect the goods within 48 hours of delivery. We must be notified in writing of any damages upon receipt of goods, including proof of damages during this period.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. When sending returned items to Nomadic Collections we recommend that you use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. Shipping and handling costs are non-refundable. Packages that arrive COD may be denied, or the COD amount deducted from your return.

Sales & Promotions

Very occasionally we may extend a promotion or sale to our customers. Sale prices are strictly applicable to new orders & new invoices only, between the advertised sale dates.

Contact Us

By Email: hello@nomadiccollections.com.au